COVID-19 Phased Reopening FAQs

Please check the City’s website for more information about City services and updates.


The library is working with City officials on conducting a safe, phased reopening in accordance with city, state, and CDC guidance. We offer Front Door Service, no appointment needed, just come by when your holds are ready during Front Door Service hours. Check our Phased Reopening page for the most up-to-date information.

Please email us at Staff is available to answer your questions.

If you prefer, give us a call at 978-921-6062 for the main library or 978-921-6066 for the Farms branch. Please leave a message if staff is unavailable to answer and someone will get back to you.

We are posting updates, activities, and online resources on Facebook and Twitter. And you can join our email list for news. Remember, we are always open online.

The book drops at the main library and the Farms branch are open for all materials. For the safety of our community, all returns will be quarantined for several days before being checked in. If you receive an automated overdue notice during this time you may ignore it. Be assured that your item will be checked in and you will not accrue any fines. 

For everyone’s safety please only return items to the book drop. Staff cannot accept returns. Please call us at 978-921-6062 if you have something that won’t fit in the book drop and we’ll make arrangements.

We do! Our Front Door Service allows you to place holds online and pick them up during designated hours.

To apply for a library card, complete this form and a staff member will be in touch with you.

Our WiFi extends outdoors. Please feel free to sit outside or park in our lot to use the WiFi. Be sure to follow appropriate social distancing guidelines by staying six feet away from others.

Yes. Check our Museum Passes page for details.

Due to operational challenges, the bookmobile is currently off the road. Home delivery of library materials remains available. If you have special concerns that prevent you from accessing the library, please contact Katie Marsh to discuss options at or 978-778-5886.